Latest Event Updates

Leeds Service Jam 2018 – we’re jamming

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Welcome to the Global Service Jam 2018. There are around 80 cities jamming this year. Leeds is one of them – and we have a great group.

Here are some links to things that we think may be helpful during or after the Jam:

Let’s Jam!



Book your place at Leeds Service Jam 2018

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Leeds Service Jam is a part of the Global Service Jam. A not-for-profit ‘learning by doing’ event connecting people around the world. Jams are about having fun and play with a purpose. They are about innovation, collaboration and problem-solving around a global theme.

Over 48 hours, Jam participants (Jammers) form teams and learn about service design by doing it. There is a focus on action which helps move everyone through the creative design process. This includes researching problems and prototyping solutions inspired by the global theme. It also means exploring design tools and methods through ‘doing not talking’. Prototypes get tested on real people, providing feedback to improve the service. On the final day of the Jam, prototypes get shown and shared online with the global community.

There are many benefits of joining a Jam. Supported by volunteer mentors, you can develop service design skills and gain experience. You can explore ways of problem-solving that you can apply in your workplace or use in everyday life. You can meet new people, learn about teamwork and work to a tight deadline. You can become more open, innovative and human centred.

It’s a great experience. You can’t learn this stuff from a book’ – Paul, Jammer, Leeds Service Jam 2017.

Thanks to our fabulous 2018 sponsor UKGovcamp and venue host ODI Leeds, Leeds Service Jam takes place from 6pm on Friday 9 March to 4pm on Sunday 11 March.

Book now to join us at Leeds Service Jam 2018

Leeds Service Jam

Hello, Leeds Service Jam 2018

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Yes, we’re back. Save the date: We’re jamming 9-11 March in Leeds.

Exploring design-based approaches to innovation and having fun as part of a global team taking part in Global Service Jam 2018. Discover more via 

And, don’t forget to follow us on Twitter @GSJLeeds 

More details and tickets to follow…

Thank you to the 2017 Leeds crew

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Leeds Service Jam was wonderful this weekend so we’d like to say a big THANK YOU to all the Jammers and everyone involved in making the magic happen – you are the Jam!

To the heroes at UKGovcamp, the ‘unconference’ for people interested in how the public sector does digital stuff, who also give people like us grants to put on events  – we thank you. To the brilliant service designers, innovators and lovely human beings at Stick People, Matt, Kathryn, Sharon – thank you. To the super-collaborators and open data innovators at ODI Leeds who put up with us each year in their space – thank you. To our facilitators, mentors and speakers, Emma, Tero, Linda, Lisa and Jonny, who shared knowledge and helped move the jam along at pace while having fun – thank you. To our fab jam (conserve/energy booster) supporter, Hannah at Fruity Kitchen – thank you.

Massive thanks too to the Global Service Jam crew for starting and running this thing. Over on the Global Service Jam platform is a stack of documentation from two super prototypes we created in just 48-hours. Check out #Accept (formerly known as Catch-a-story), a service to address barriers to communication, and Social Media Post Angel, helping you to post more sensitively on social media. Just awesome work by all involved!

You can also check out photos from the Jam on Flickr



…And if you enjoyed Leeds Service Jam then why not check out Leeds GovJam taking place 16-18 May 2017. We hope to see you there!

Service design is…

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“Service design is not just about digitising an existing journey, but transformation of the whole service for a better, more usable and valuable service.”


We are loving this quote from Tero Väänänen, Principal Service Designer at NHS Digital, on the benefits of a holistic service design approach when considering ‘digital transformation’.

Hear more from Tero at this weekend’s Leeds Service Jam!

Leeds Service Jam 2017 – booking is open

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Tickets are now available for Leeds Service Jam 2017 via Eventbrite.


Taking place from Friday 17 February through to Sunday 19 February, Leeds Service Jam is a part of Global Service Jam, an annual collaboration event that connects thousands of people around the world through a shhecret theme and a common purpose. The purpose is for participants to learn more about service design by doing service design – and to have a tonne of fun and meet new people while doing it. So, if you are interested in design-based approaches to innovation, having fun and helping the jam spread, please share these details.

Jams are not-for-profit. Organisers are all volunteers and Leeds Service Jam is kindly sponsored by UKGovCamp, and supported by venue host ODI Leeds and service designers Stick People. Tickets are £5-£10 to cover our event costs. Lunch, drinks and snacks will be available and there are numerous food options nearby.

Find out more and sign up here via Eventbrite. We hope you can join us! 

Updated 9 February: a sandwich lunch is now included. BIG THANKS to all who have booked tickets so far!

Save the date – we’ll be jamming!

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YES. Save the date.

Thanks to support from UKGovCamp and ODI Leeds, we’ll be jamming from the evening of Friday 17 to Sunday 19 February. We hope you can join us and thousands of jammers around the world. Details to follow…