Latest Event Updates

Leeds Service Jam 2018 – thank you

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Thanks to everyone who jammed and joined in this year. You really were a great group. Full of fun and inspiration. Diversity and dynamism. Because of you, the Jam was all kinds of awesome. For everyone. #YouAreTheJam

Leeds Service Jam 2018 jammers assemble
Team Leeds Service Jam 2018 jammers assemble

Thanks to UKGovcamp for your sponsorship. It helps keep the cost of tickets down and makes the Jam more accessible for more people. Thanks to ODI Leeds for your support with the venue. Everyone always loves the space. Thanks to Kathyrn at Stick People for your kindness and wisdom. And Toolkits. You care and you share – unceasingly – to grow the service design community in the North. Thanks to Hannah at Fruity Kitchen for supplying us with cracking condiments and bants. Thanks to our ‘Twin’ Jams in Glasgow, Liverpool, and Singapore. It was a joy to connect and we learned so much from you all. And, thanks to our trusted team of volunteers, who give up their time to share their knowledge and spread the Jam spirit.

Lastly, thanks to everyone who has so far shared thoughts, reflections, pledges, and write-ups. Do keep them coming. We will be jamming again with Leeds GovJam in June, and so we hope to see you soon. We’ll also be back in 2019…

In the meantime, here are some super links:

  • Check out what got created in just 48-hours over on Global Jam HQ
  • Business for Everyone A pop-up learning space for people thinking about making the decision to start their own business.
  • Modern Community Watch Helping and supporting people who are homeless by creating a web app to report to the relevant charities, social enterprises, and local authorities.
  • Make it, Share it, Eat it! A pop-up service that brings people together for making and sharing good food.
  • Loaner Phoner A phone loan and repair service on the cheap.

And some write-ups…

Five Takeaways from Leeds Global Service Jam by @olaojo15  “The time, resource and presentation constraints forced us to be creative by sharpening our focus on making stuff instead of getting bogged down talking about making stuff.”

I learned a LOT in my first Jam! by @SalmaAfzal_“I would encourage everyone, whatever job you do, to take part. Nothing in the Jam is off limits, we are encouraged to be bold and take risks.”

Some photos in our Flickr gallery for Leeds Service Jam 2018

And, some tips, reflections, and messages for 2019 jammers

“Be bold. Be creative. Have fun!” – Amo

“It was a really complicated journey but we learned so much” – Fran

“I had an amazing time at #GSJam Leeds. I’m looking forward to practicing new ways of working by showing rather than telling. #ThisIsWhyWeJam” – Anthonia

“As someone who works from home I enjoyed doing something new and getting out of my comfort zone” – Sarah

“Use the resources available to you – the experience of the organisers” – Chris

“Trying something new will help you view your issues from another perspective” – Sarah

“It was a fantastic experience. Met and worked with an awesome team and learnt a lot of practical stuff” – Ola

“It was refreshing to work quickly and not over think getting feedback on ideas. A fun and exciting process” – Anna

“Immerse yourself into this experience and don’t be afraid to make mistakes” – Fran

“Role play often” – Sophie

“Get the idea out your head and into action” – Anthonia

“A fun experience. Developed new skills. Part of an awesome team. Keep calm and carry on jamming!” – Salma

So, thanks again, everyone. #YouAreTheJam 🙂


Leeds Service Jam 2018 – we’re jamming

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Welcome to the Global Service Jam 2018. There are around 80 cities jamming this year. Leeds is one of them – and we have a great group.

Here are some links to things that we think may be helpful during or after the Jam:

Let’s Jam!


Book your place at Leeds Service Jam 2018

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Leeds Service Jam is a part of the Global Service Jam. A not-for-profit ‘learning by doing’ event connecting people around the world. Jams are about having fun and play with a purpose. They are about innovation, collaboration and problem-solving around a global theme.

Over 48 hours, Jam participants (Jammers) form teams and learn about service design by doing it. There is a focus on action which helps move everyone through the creative design process. This includes researching problems and prototyping solutions inspired by the global theme. It also means exploring design tools and methods through ‘doing not talking’. Prototypes get tested on real people, providing feedback to improve the service. On the final day of the Jam, prototypes get shown and shared online with the global community.

There are many benefits of joining a Jam. Supported by volunteer mentors, you can develop service design skills and gain experience. You can explore ways of problem-solving that you can apply in your workplace or use in everyday life. You can meet new people, learn about teamwork and work to a tight deadline. You can become more open, innovative and human centred.

It’s a great experience. You can’t learn this stuff from a book’ – Paul, Jammer, Leeds Service Jam 2017.

Thanks to our fabulous 2018 sponsor UKGovcamp and venue host ODI Leeds, Leeds Service Jam takes place from 6pm on Friday 9 March to 4pm on Sunday 11 March.

Book now to join us at Leeds Service Jam 2018

Leeds Service Jam

Hello, Leeds Service Jam 2018

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Yes, we’re back. Save the date: We’re jamming 9-11 March in Leeds.

Exploring design-based approaches to innovation and having fun as part of a global team taking part in Global Service Jam 2018. Discover more via 

And, don’t forget to follow us on Twitter @GSJLeeds 

More details and tickets to follow…

Thank you to the 2017 Leeds crew

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Leeds Service Jam was wonderful this weekend so we’d like to say a big THANK YOU to all the Jammers and everyone involved in making the magic happen – you are the Jam!

To the heroes at UKGovcamp, the ‘unconference’ for people interested in how the public sector does digital stuff, who also give people like us grants to put on events  – we thank you. To the brilliant service designers, innovators and lovely human beings at Stick People, Matt, Kathryn, Sharon – thank you. To the super-collaborators and open data innovators at ODI Leeds who put up with us each year in their space – thank you. To our facilitators, mentors and speakers, Emma, Tero, Linda, Lisa and Jonny, who shared knowledge and helped move the jam along at pace while having fun – thank you. To our fab jam (conserve/energy booster) supporter, Hannah at Fruity Kitchen – thank you.

Massive thanks too to the Global Service Jam crew for starting and running this thing. Over on the Global Service Jam platform is a stack of documentation from two super prototypes we created in just 48-hours. Check out #Accept (formerly known as Catch-a-story), a service to address barriers to communication, and Social Media Post Angel, helping you to post more sensitively on social media. Just awesome work by all involved!

You can also check out photos from the Jam on Flickr



…And if you enjoyed Leeds Service Jam then why not check out Leeds GovJam taking place 16-18 May 2017. We hope to see you there!

Service design is…

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“Service design is not just about digitising an existing journey, but transformation of the whole service for a better, more usable and valuable service.”


We are loving this quote from Tero Väänänen, Principal Service Designer at NHS Digital, on the benefits of a holistic service design approach when considering ‘digital transformation’.

Hear more from Tero at this weekend’s Leeds Service Jam!

Leeds Service Jam 2017 – booking is open

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Tickets are now available for Leeds Service Jam 2017 via Eventbrite.


Taking place from Friday 17 February through to Sunday 19 February, Leeds Service Jam is a part of Global Service Jam, an annual collaboration event that connects thousands of people around the world through a shhecret theme and a common purpose. The purpose is for participants to learn more about service design by doing service design – and to have a tonne of fun and meet new people while doing it. So, if you are interested in design-based approaches to innovation, having fun and helping the jam spread, please share these details.

Jams are not-for-profit. Organisers are all volunteers and Leeds Service Jam is kindly sponsored by UKGovCamp, and supported by venue host ODI Leeds and service designers Stick People. Tickets are £5-£10 to cover our event costs. Lunch, drinks and snacks will be available and there are numerous food options nearby.

Find out more and sign up here via Eventbrite. We hope you can join us! 

Updated 9 February: a sandwich lunch is now included. BIG THANKS to all who have booked tickets so far!