2019 Team

Salma Afzal

I’m a civil servant currently working in Policy at the Ministry of Justice. Previous civil service experiences includes working in the Product Design Community of Practice supporting digital teams, Business Transformation, Change and Project Management and frontline Operations.

My first experience of Jams as a participant was last year – Leeds Service Design and Leeds Gov Jam 2018. I love to Jam as the jam ethos is #doingnottalking. It’s a hands on practical way of how I can be more human focused in my work by applying design thinking tools and techniques and continuously improving and refreshing my skills.

By jamming, I feel part of a global Jam community, always collaborating, sharing ideas, innovating and learning from each other in a creative way. It doesn’t matter what job you do, or what your background is, I’d encourage everyone to Jam. You get to work on community issues, meet loads of lovely people, play with lego and have lots of fun why wouldn’t you want to be part of a global experience…

I volunteer @HWKiklees @SMASHfestUK @weareyellowteam. – @SalmaAfzal_

Jo Arthur

I’m a user researcher working in the civil service. I am really interested in how we can make the services we provide more usable and accessible for our citizens. I’m always keen that research and design is done in an accessible, inclusive and user centred way.

I like Jams as a way to learn some new skills, or practice things you’re nervous about in a safe environment and take some of the learnings back to the office. They’re also a pretty fun way to meet new people, and it’s nice to apply service design thinking to areas outside of the problems I look at for work!  @JoCArthur on Twitter

Saul Cozens

I have worked in ‘digital’ since 1996, when I was a Webmaster for a Sheffield software company. Since then I have worked in digital agencies, government departments, charities and even gaming companies.

I have always been driven to help people understand digital technology and and be able to apply it to make things better or make better things. Service Jams help us learn to put the question of “what should we do?” first and then identify where different tools and mediums (including technology) can help achieve that. It’s also great fun.  @saulcozens on twitter (and most other places)

Ewan Muirhead

I work with Charities and Social Enterprises, helping Boards and CEO’s to navigate challenges around sustainability, change management and communications strategy. My background is in community lead economic development and enterprise coaching – I now use mostly Solution Focused coaching and Service Design tools (thanks to attending Service Jam in 2017!) as I’m passionate about ‘learning through doing’ and leaving clients with a more effective toolkit.

#whyijam – Service Jam opened my eyes to a much more human-centred approach to working with teams to achieve better outcomes for their service users. It’s a privilege to be able to give something back and hopefully help bring more voluntary sector innovators into the Service Design world, as the experience and tools you can learn at Service Jam are invaluable given the current climate around funding/commissioning!  @ewanthrivelab

Sharon Dale

I am a capability lead, facilitator, trainer and coach. My particular interests are collaboration, community and psychological safety. I am currently self employed providing services to government organisations. I also run Liberating Structures Leeds and help with OneTeamGov in Leeds.

I have attended (and helped at) jams since 2014.

“#whyijam” is because the event helps people to gain an understanding of the benefits of prototyping, research with users and iteration, which in turn improves services. It is also fun!

Karen Thornton

I am a business analyst working at DLA Piper UK LLP. I spent 23 years working in local government , formerly in the library service and latterly in a business change team working on transformation projects and service improvement. I first discovered human-centred design in 2014 on the Design Council’s ‘Design in the Public Sector’ programme, and I’ve been hooked ever since. I brought this approach into the way of working at the council, running a project-related jam in 2016. I attended Leeds GovJam in 2017 and am now setting my sights on bringing design thinking to the legal sector! #whyijam is that I firmly believe that service and business should make it easy for their customers to use their products and services – and that this can only be achieved by engaging with the customers and understanding their experience. When I’m not working you might find me dancing or sewing. @fabdancinguk

2018 team

Lisa Jeffery

I am a chartered marketer, photographer and tea maker. Interests include creativity, communication and shared value creation. I am passionate about learning and using design and technology to help people connect, collaborate and innovate for social good. After spending many years crisscrossing the creative, corporate and charity sectors, I am currently working in the higher education sector. My first jam was in 2014, and my first Global JamJam was in 2016. Jamming is always a fun experience and a super-effective way to ‘learn by doing’. When I’m not working, reading or jamming, I can probably be found messing about on my bike or rambling across the moors! @lisajjeffery

Marie Cheung

I am a Service Designer at the Department for Work and Pensions. I am passionate about designing engaging and meaningful experiences for people. When I’m not trying to help make services better in government, you will find me hiking, rock climbing or playing board games. I love jamming because it’s fun, energising and a great way to meet new people while learning about and applying service design. I first jammed in Vancouver in 2014, hosted jams in Glasgow from 2015-2016 and now helping out the jams in Leeds! I love jams. @mariecheungsays

Emma Harvey

I fell into digital in ’98 after being tempted by an agency job ad that listed flower arranging as one of the responsibilities. I’ve been privileged to work as Client Services Director at one of the north’s largest digital agencies, and as Managing Director at Numiko, a respected boutique agency. I’ve had many different job roles but the core theme has always been translating user and organisational needs into a solution. I now run Hozho, working as a consultant offering support for organisations building digital services, helping with both the ‘what’ and ‘how’; and am currently helping NHS Digital to build an experience design function within their Digital Delivery Centre. @em606

Si Wilson

I’ve twenty years experience designing and making things, and many years leading and managing teams and departments. I’ve been lucky through my career to work a whole slew of good stuff, most recently at HMRC and NHS Digital. I am currently helping DWP design people-centred digital services. I think jams are a great opportunity for people to try designing, learning about needs, designing services, making something that tests those thoughts – and getting out to speak to potential users of the service. The safe space of the jams where participants are encouraged to not worry, to learn, to have a go, and to get out and explore their ideas is a great opportunity, one I love helping facilitate with my fellow volunteers. @ermlikeyeah

Rebecca Mendoza

I am Californian born and raised but I’ve been living and working in York for over 5 years. I’m currently the digital inclusion officer for a charity and most of my work involves helping people get to grips with the digital world. I got my first taste of jams (pun intended) last year and went to both Leeds Service Jam and Leeds Gov Jam. Since then I’ve done as much as I can to apply my jam skills and human-centred design principles into my work—often dragging colleagues along on the adventure with me. Outside of work I play rugby, study languages and am a member of the Rotary Club of York but my greatest passions are travel, food and the great outdoors.

Get involved as a volunteer

To make Leeds Service Jam a success we encourage different kinds of people to get involved. You don’t have to be a designer. This event is for everyone.

You need to:

• be up for a challenge and fun

• be open to new ways of thinking/doing

• be open to working and learning with others

• be comfortable with ambiguity

• want to collaborate and share ideas in a group

• be interested in how services can be designed better

• be happy to experiment and make mistakes

• bring your creative hat – everyone has one

We are inclusive: anyone who wants to help make services better is welcome. 

If you are interested, let us know. Get in touch

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