What is a Global Service Jam?
If you play an instrument, you’ll know what we mean by jam…
a time to hang out, chill, experiment, create and have fun together. You can try out new things* and see how it goes… learning by doing. We don’t know what we’re going to create until we jam together all in the context of designing a service. So how would you design a service from scratch in just 48 hours?
We provide the venue, materials,
service design resources for inspiration…
all we need is you… and some magical collaboration.
* Service Design Techniques – different ways of thinking and approaching
problem solving, designing and planning a service.
The fuller story…
In just 48 hours, you and a diverse group of colleagues, friends
and complete strangers will design a brand new service and present
it to the rest of the world.
That’s the challenge set by the organizers of the Global Service Jam. On the weekend of March 7 – 9 2014, teams from cities all around the world will come together to create a new service concept based on a theme that will remain unknown until the jam begins.
If you play an instrument, you’ll know what we mean by jam…a time to hang out, chill, experiment, create and have fun together. You can try out new things and see how it goes… learning by doing. We don’t know what we’re going to create until we jam together all in the context of designing a service. So how would you design a service from scratch in just 48 hours?
It seems that’s a question with no simple answer. The teams themselves won’t really know for sure until after they’ve done it. “It’s an emergent process,” says Melbourne, Australia participant Dr. Melis Senova. “You get some people together and they explore a bunch of ideas until they hit upon something interesting. The key is having a fusion of talented people who are willing to experiment and challenge each other, each bringing a different piece of the puzzle”.
The event itself has few guidelines apart from a 48 hour timeframe. A theme is revealed to jam organizers at the start of the weekend as inspiration but after that, it’s up to the local teams to find their way. “You need to be comfortable with ambiguity.” says Senova, “I am looking forward to seeing what the different teams come up with”.
To increase participation and communication, the teams plan to rely on social media such as Twitter. We will be using a hashtag for the Leeds jam so that teams in other cities can follow what we are doing. We also want people to help us solve problems along the way. Through the power of social media, anyone in the world can participate; they don’t have to be physically present.
Where in the world is Global Service Jam happening?
Well it’s bigger than us in Leeds.
It’s bigger than Yorkshire. It’s bigger than England.
It’s bigger than the whole of the UK. It’s global!
Here’s the Global Service Jam HQ
Cities around the world…
Locations this year… 48 hours, cities all over the world, unlimited participants using new ways of working to design new services; a most unusual kind of jam. We provide the venue and materials, all we need is you… and some magical collaboration. Spread the word.